Terms of Service
These terms govern your use of the Delvia app and web app (app.delvia.simak.ai), operated by Simak Labs Ltd, a company registered in England and Wales under company number 17449816, with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (support@simak.ai). By creating an account you agree to them.
1. What Delvia is and is not
Delvia is an informational and organizational tool: it stores the health information you choose to record and uses AI to explain and organize it in plain language.
Delvia is not a medical device and does not provide medical advice. It does not diagnose, treat, cure, or prevent any medical condition, and it never replaces the judgment of a qualified healthcare professional. Always consult your doctor before making medical decisions. If you may be experiencing a medical emergency, contact your local emergency services immediately.
2. AI-generated content
- Explanations in the app are generated by AI and may be incomplete or wrong. Verify anything important with your doctor.
- Delvia may highlight a value that looks urgent and suggest seeing a doctor promptly. That is a prompt to check, not a diagnosis, and it can be wrong in both directions: the absence of a warning does not mean a result is normal or safe.
- Every AI response carries a "not medical advice" notice and a Report action. We review reports and use them to improve our safeguards.
- You must not attempt to use Delvia to obtain diagnosis, treatment, or prescription decisions.
3. Your account
- You must be 18 or older.
- Keep your credentials confidential; you are responsible for activity on your account.
- Your account stays signed in on one device or browser at a time; signing in elsewhere signs the previous one out.
- Only upload health information that is yours, or that you are clearly authorized to manage.
- Provide accurate information because the quality of what Delvia organizes depends on it.
4. AI usage quota and Delvia Plus
- Free accounts include a weekly weighted-token quota. Metered usage reflects model input plus output and thinking tokens weighted for their higher processing cost.
- Delvia Plus is a subscription (monthly or annual) with a larger weekly token quota. Quotas reset weekly on both plans; unused quota does not roll over and has no cash value. Background summaries and conversation compaction are not deducted.
- If you subscribe in the Android app, the subscription is billed through Google Play. If you subscribe on the web, it is sold to you by Paddle as the merchant of record: your purchase contract for the subscription is with Paddle, which handles payment, taxes, invoices and refunds under its own buyer terms. These terms still govern your use of Delvia.
- Subscriptions renew automatically until you cancel. You can cancel at any time: in your Google Play subscriptions for a subscription bought in the Android app, or in the web app under Profile → Delvia Plus → Manage subscription for one bought on the web. Deleting the app or your account does not cancel a subscription.
- Refunds are handled under Google Play's refund policy for purchases in the Android app and under Paddle's refund policy for purchases on the web. Your statutory consumer rights are not affected.
- We may adjust pricing or future weekly allowances prospectively. The allowance snapshotted for an already-started week is not silently reduced.
5. Acceptable use
You agree not to misuse the service, including attempting to breach its security, probing other users' data, reverse-engineering the app, scraping, reselling access, sending unlawful content, or using automated tools to exhaust the AI service.
6. Your data
Your health data belongs to you. How we handle it is described in the Privacy Policy, which is part of these terms. You can export your data or delete your account in the app or via the account deletion page at any time.
7. Termination
You can stop using Delvia and delete your account whenever you like. We may suspend or terminate accounts that violate these terms or abuse the service; where reasonable, we will warn you first.
8. Disclaimers and liability
The service is provided "as is". To the maximum extent permitted by law, Simak Labs Ltd is not liable for indirect or consequential damages, or for decisions made in reliance on AI-generated content.
To the maximum extent permitted by law, the total liability of Simak Labs Ltd for all claims arising from the service in any twelve-month period is limited to the greater of the amount you paid us in the twelve months before the claim and USD 50.
Nothing in these terms limits liability that cannot lawfully be limited, or your statutory consumer rights.
9. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them. If you live in a country whose consumer law gives you protections that cannot be waived by agreement, you keep those protections and may also bring a claim in the courts of that country.
10. Changes
We may update these terms; material changes will be announced in the app. Continuing to use Delvia after a change means you accept the updated terms. The current version always lives at this address.
11. Contact
Simak Labs Ltd · 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · company number 17449816 · support@simak.ai. Full provider details are on the legal notice page.